Tietoevry Off Campus Freshers Recruitment 2025 Hiring For Service Desk Role – Apply Now at Tietoevry in Chandigarh, India
Hello future tech whizzes! 🚀 Are you ready to dive into an exciting career in the digital world? If you’re a recent graduate or a fresher eager to make your mark, you’re in luck! Tietoevry, a leading name in software and digital engineering services, is on the lookout for fresh talent to fill their Service Desk role. This is a fantastic opportunity to kickstart your career in a dynamic environment filled with innovation and collaboration. Let’s explore what makes this opportunity so appealing!
About Tietoevry:
Tietoevry is not just another tech company. With a global presence and a commitment to delivering mission-critical solutions across various industries, it stands out for its culture of empowerment and innovation. Specializing in sectors like healthcare, banking, and industry, Tietoevry is dedicated to creating impactful software solutions that truly change the lives of its customers. The company fosters a collaborative and inclusive environment where fresh ideas are welcomed, making it a fantastic place for new professionals to grow and flourish.
Role & Responsibilities:
- Provide impeccable support as the first point of contact for customers, addressing their queries and resolving issues related to IT services.
- Utilize troubleshooting techniques to analyze and diagnose problems, ensuring a seamless experience for users.
- Document all interactions effectively, maintaining comprehensive records in the helpdesk system.
- Work collaboratively with other teams to escalate more complex issues when necessary, serving as a critical link in the support chain.
- Participate in ongoing training to enhance your skills and stay updated on the latest technologies and solutions.
- Key Responsibilities:
- First Point of Contact: Serve as the initial point of contact for customers seeking technical assistance via phone, email or Self Ticket.
- Troubleshooting: Identify, diagnose, and resolve basic technical issues related to hardware, software, and network connectivity.
- Ticket Management: Log and track all incidents and service requests in the ticketing system, ensuring accurate and detailed documentation.
- User Support: Assist users with password resets, account unlocks, and basic application support.
- Escalation: Escalate complex issues to higher-level support teams (L2/L3) as needed, while ensuring timely follow-up and resolution.
- Knowledge Base: Contribute to the creation and maintenance of internal knowledge base articles and user guides.
- Customer Service: Provide exceptional customer service, maintaining a positive and professional demeanor at all times.
- Team Collaboration: Work collaboratively with other IT team members to ensure efficient resolution of technical issues and continuous improvement of service processes.
- Qualifications:
- Education: Bachelor’s degree in Information Technology, Computer Science, or a related field( B,sc, BCA ,B.tech)
- Technical Skills: Basic understanding of computer hardware, software, and networking concepts.
- Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Problem-Solving: Strong analytical and problem-solving skills, with a keen attention to detail.
- Customer Service: A customer-centric mindset with a passion for helping others.
- Adaptability: Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Team Player: A collaborative team player with a willingness to learn and grow.
- Preferred Qualifications:
- Certifications: Relevant certifications (e.g.ITIL Foundation) are a plus but not required.
- Internship Experience: Prior internship or practical experience in an IT support role is advantageous.
- Benefits:
- Competitive salary and benefits package
- Opportunities for professional development and career advancement
- A supportive and inclusive work environment
- Hands-on training and mentorship from experienced IT professionals
Qualifications & Skills:
- A bachelor’s degree in IT, Computer Science, or a related field is preferred.
- Strong communication skills, both verbal and written, to interact effectively with clients.
- Basic understanding of IT hardware and software systems.
- A proactive attitude towards problem-solving and a desire to learn.
- Ability to work well in a fast-paced, collaborative environment.
Why You Should Apply:
This isn’t just another job; it’s a chance to grow your career in a vibrant, tech-savvy environment. Tietoevry is known for its commitment to employee development, offering training programs and mentorship to help you reach your full potential. Furthermore, by joining Tietoevry, you will be part of a mission to create cutting-edge technology solutions that have a real-world impact. Plus, the team-centric culture means you’ll be working with like-minded individuals who share your passion for technology and innovation.
How to Apply:
Excited to apply? Click here to apply now: Apply Here
Tips to Stand Out:
- Customize your resume to highlight experiences related to IT support and troubleshooting, ensuring your skills shine through.
- Showcase any relevant projects or internships that demonstrate your technical aptitude and teamwork abilities.
- Prepare for interviews by practicing common questions, especially those related to problem-solving and customer support scenarios.
- Let your personality shine by conveying enthusiasm for technology and a willingness to learn during interviews.
Conclusion:
Now’s your chance to take the first step towards a rewarding career with Tietoevry! With their commitment to innovation and employee development, you won’t just be starting a job; you’ll be embarking on a journey that can shape your future in technology. Don’t miss out, apply today, and let your potential soar! Wishing you all the best in your application process. You’ve got this!
🔒 Disclaimer
The information in this post is intended for educational and promotional purposes only. The company is an equal opportunity employer and does not discriminate based on race, religion, gender, nationality, or disability. Always verify job details with the official website for the latest updates. This blog is not affiliated with or officially endorsed by the company. Keywords: Tietoevry Careers, IT Jobs India, Tech Hiring, Software Roles, Latest Openings
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