Hey there, future tech superstar! Are you ready to take a leap into the exciting field of cloud engineering with one of the most innovative companies out there? DigitalOcean is on the lookout for passionate candidates for the Associate Cloud Support Engineer position in Hyderabad! If you’re a fresh graduate or someone looking to dive into the world of Artificial Intelligence and Machine Learning, this opportunity could be your golden ticket. Picture yourself collaborating with talented teams, solving real business problems, and making a lasting impact in the tech community. Ready to learn more? Let’s dive in!
Why You’ll Love Working at DigitalOcean
DigitalOcean isn’t just a company; it’s a community of tech enthusiasts striving to democratize cloud infrastructure. They pride themselves on their inclusive culture, global presence, and the hands-on learning experiences they offer. By joining them, you’ll not only kick-start your career but also immerse yourself in a supportive environment where your ideas are valued. With fantastic opportunities for mentorship and a commitment to professional growth, you’ll find yourself surrounded by motivating peers who inspire you to reach your potential every day.
What You’ll Be Doing
- Solving Real Business Problems: As an Associate Cloud Support Engineer, you’ll get to tackle real-world challenges faced by high-value customers. You’ll gain hands-on experience providing technical support and implementing solutions that matter, all while working with cutting-edge AI/ML technologies.
- Creating Smart Solutions: Get ready to unleash your creativity! You’ll collaborate with the AI/ML teams to drive adoption of innovative cloud solutions. Your technical expertise, coupled with tools like Docker and cloud APIs, will empower you to build the infrastructure that truly meets customer demands.
- Collaborating with Global Teams: DigitalOcean’s culture thrives on teamwork. You’ll engage with diverse groups, from Customer Success to Engineering, ensuring everyone is aligned in delivering exceptional service and insights to customers worldwide. Plus, communicating with clients through various channels—like video calls and Slack—makes every day dynamic and engaging!
What We’re Hoping You Bring
- A degree in Computer Science, Engineering, or a related field could be an awesome starting point, but your passion and skills matter more!
- Bring your strong troubleshooting skills and empathy to the team—being able to communicate complex information in an easy-to-understand manner is key!
- If you’re enthusiastic about technology and ready to adapt and learn in a fast-paced environment, the sky’s the limit! We believe in you, and we can’t wait to see what you’ll bring to the table!
Why DigitalOcean is the Place to Be
At DigitalOcean, growth isn’t just a buzzword; it’s a culture. The company fosters innovation and encourages employees to pursue their interests, making it a fantastic place to launch your career. Whether it’s through formal mentorship programs or informal collaboration with talented colleagues, you’ll find countless opportunities to learn and advance. With a focus on developing your skills in AI/ML and cloud infrastructure, the path to your success is clear—and the company will be there every step of the way!
Associate Cloud Support Engineer-AI/ML
What You Will Be Doing:
- Develop deep expertise on the Paperspace/Digital Ocean product portfolio and the evolving Cloud landscape with a key focus on our AI/ML offerings
- Liaise with support and engineering teams to ensure customer escalations and obstacles to growth are resolved in a timely fashion
- Work directly with Customer Success to ensure the expansion and retention of businesses as they build on top of our cloud
- Drive adoption from high-value customers as a key part of the business expansion process through technical consultation on multiple channels (e.g. video calls, email, Slack)
- Build out full AI/ML solutions for customers who work with DO’s professional services offering
- Diagram and plan infrastructure architecture to support specific use cases, and comfortably explain in detail
- Working both collaboratively and independently within a team setting (we love Slack!)
- Conduct demonstrations to clients clearly articulating DigitalOcean product benefits and functionality
- Contribute to internal and external technical documentation
- Provide technical training to enable our teams and our partners
- Identify and communicate process improvement suggestions, drive technical best practices within the organization, and communicate customer feedback and trends into the product lifecycle process
- Work both independently and collaboratively with a Global team of highly talented Solutions Engineers
- Partner with Engineering to identify, track, and resolve bugs
- Contribute to external Help Center and internal Knowledge Base and add to the documentation
- Triaging, escalating, prioritizing, and following up with incidents or customer-impacting events
- Making informed decisions to solve issues that balance the needs of customers and the company
- Sharing best practices, and knowledge and improving your team while seeking the same in return.
What We’ll Expect From You:
- Strong troubleshooting skills
- Deep Knowledge of Bare Metal and Virtualized environments
- Experience working in a pre-sales / Technical Support/Consultant role preferably in a SaaS/startup with a passion for customer experience
- Highly empathetic team members who are great at communicating complex information in a digestible format to Support Specialists and customers at all knowledge levels
- Deep knowledge of Linux and distributed systems ie:
- Tools like ssh, scp, rcopy, df, systemctl, journalctl, dmesg, nvidia-smi, strace, dtrace
- Understand package configuration, versioning and update process on Linux
- Understand linux networking stack configuration for server and desktop versions of Linux
- Understand the basics of setting up and using NFS clients and servers
- Debug and configure python and python-based ML tools.
- Update and verify Nvidia & AMD device drivers
- Use docker-ce and container tools as a user.
- Proven professional experience with cloud infrastructure experience, or equivalent education
- Deep Knowledge of Networking Concepts and troubleshooting – TCP/IP, computer networking, routing, and switching
- Deep understanding and experience of a variety of AI/ML solutions from computer vision to LLMs, to speech-to-text
- Ability to take an AI/ML idea from model development, to testing, to deployment, to monitoring and managing
- Familiarity with data-parallel and model parallel techniques, such as Tensorflow Distributed, DDP, Distributed Pytorch.
- Programming/development experience
- Knowledge of provisioning and deployment strategies and tools
- Track record of developing successful technical solutions to business problems for clients
- Ability to balance the demands of multiple stakeholders, define priorities, and set appropriate expectations
- Passionate about technology and open-source projects
- Quickly learn DigitalOcean systems and adapt to rapid changes
- Highly motivated with a self-starter mentality
Extra Credit:
- Cloud certifications are highly desired
- Programming/Scripting: Ruby, Python, Go, Bash
- Source Code: Git
- Automation: Terraform, Ansible, Chef, Puppet, Saltstack
- Virtualization: KVM, Xen
- Databases: MongoDB, MySQL, Redis, PostgreSQL
- Open Source: CoreOS, Docker, Kubernetes, Vagrant
- DigitalOcean/Paperspace: API, libraries, services
How to Apply
Excited to apply? Click here to apply now: Apply Here
Tips to Stand Out
- Tailor your resume to highlight experiences relevant to the role—show them why you’re the perfect fit!
- Let your passion for learning and technology shine through in your application!
- Highlight teamwork and leadership experiences—collaboration is key at DigitalOcean!
- Keep your application clear, concise, and focused on what makes you unique.
Be Part of Something Bigger
Join DigitalOcean and let’s build the future together! As you embark on this incredible journey toward becoming a Cloud Support Engineer, remember that every step you take is shaping the tech landscape. Your contributions can lead to groundbreaking advancements in AI and cloud solutions, impacting customers and organizations everywhere. So, what are you waiting for? Dive in and apply today!
🔒 Disclaimer
The information in this post is intended for educational and promotional purposes only. DigitalOcean is an equal opportunity employer and does not discriminate based on race, religion, gender, nationality, or disability. Always verify job details with the official website for the latest updates. This blog is not affiliated with or officially endorsed by DigitalOcean.
Keywords: DigitalOcean Careers, IT Jobs India, Tech Hiring, Software Roles, Latest Openings
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