In a surprising turn of events, Byju’s, India’s most popular edtech company, watched its flagship learning app vanish from the Google Play Store this week. The delisting, attributed to unpaid dues to Amazon Web Services (AWS), has left Android users stranded—and raises important questions about the stability of digital learning platforms.
What Happened?
Byju’s relies heavily on AWS for its cloud infrastructure—hosting videos, user data, and interactive quizzes. According to multiple reports, unpaid invoices dating back several months prompted AWS to suspend critical backend services. In response, Google removed the app entirely from the Play Store, cutting off new downloads and updates.
“I opened the Play Store to install the latest update and it was gone,” says Rhea Sharma, a Class 10 student. “It’s panic time. My exam prep videos are inaccessible.”
Who’s Impacted?
- New Android Users
Any student or parent searching “Byju’s” on the Play Store today will find nothing. New users cannot install the app or even see it in search results. - Existing Subscribers
Those who downloaded the app earlier report successful launches, but premium videos and interactive lessons now fail to load—rendering study plans unusable. - Website Access
Byju’s main website has been stripped back to a basic landing page. Most “learn more” links lead nowhere, and core features like subscription management are offline. - iOS Users
The app remains live on Apple’s App Store, but server issues mean even iPhone and iPad users can’t access paid content.
Behind the Scenes: Byju’s Financial Struggles
Byju’s has been navigating choppy waters for months:
- Insolvency Proceedings: Lenders, including Glas Trust, dragged the company to the National Company Law Appellate Tribunal over unpaid debts.
- Interim Management: An Insolvency Resolution Professional now oversees Byju’s finances.
- AWS Negotiations: AWS and Byju’s have been in talks since April 2024, but no payment plan was finalized, leading to the service suspension.
What AWS Says
AWS issued a statement:
“We value our long-term partnership with Byju’s. Despite multiple reminders and grace periods, outstanding balances remained unsettled. As per our policy, we paused services to protect platform integrity.”
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The Broader Lessons for EdTech
This disruption highlights a vital truth: no single vendor relationship can be allowed to become a single point of failure. As digital education expands, companies must diversify their infrastructure, maintain clear financial controls, and ensure uninterrupted access for learners.
“It’s a wake-up call,” notes education consultant Priya Menon. “Students’ study plans can’t hinge on one cloud bill.”
What’s Next for Byju’s Users?
- Temporary Workarounds: Some educators have scrambled to share offline resources via YouTube or PDFs.
- Refunds & Credits: Byju’s says it will honor refunds for affected subscribers once services resume.
- Rapid Resolution: Both AWS and Byju’s have signaled urgent talks; a settlement in the next 48–72 hours could restore services.
Conclusion
The sudden Byjus App Delisted from Google Play Store is more than a tech glitch—it’s a stark reminder of the fragile foundations underlying even the largest edtech platforms. As bystanders, we hope for a swift resolution so that millions of students can continue their learning journeys uninterrupted.
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